Information we may collect from you.
We collect personal data from you when you provide personal data to us, or via our services with which you interact. We may also process other personal data about you as may be provided to us by other persons in the course of our legitimate business activities.
We may collect and process data including the following in the course of providing services to you, which could contain your personal data:
Your full name; your address; your various email addresses; your various phone numbers including mobile phone numbers; your nationality; your address; financial information about you, including your bank account details, credit card details, or other payment details; details of contracts you have entered with third parties for us to provide services to you; details of your relationship to other parties; details of your membership of professional or other organisations; your date of birth; details of your children and other relations; medical details, including details of allergies; details of your car registration number; details of your driving licence; details of your passport and all other Data which you ask us to process on your behalf, or which is necessary for us to process in order for us to fulfil our role as providing accommodation, retail or food related services to you; details of your location while on the property via key-cards and security measures such as closed circuit television.
Loyalty Cards, Promotional Emails & SMS
As part of the registration process for our loyalty card, we collect personal information, with the option to opt in to promotional materials via email and / or SMS. We use that information for a couple of reasons: to provide you with the information you have asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are correct and to check every now and then that you are happy and satisfied. We do not sell, rent or trade this information with other organisations and businesses.
When you use Rooms At Rue Wi-Fi facilities we may collect data including but not limited to:
a) your device; b) the volume of data which you use; c) the websites and applications which you access; and d) your usage by access time, frequency and location.
On Premises CCTV
CCTV is in operation throughout the Main Street Complex for the purposes of, including but not limited to: Security of property, employees and guests; Health & Safety, and; Public Liability.
Visitors to our website.
When someone visits one of our websites we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
When you access our website, your device’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data. This information may be used to help us to improve our website and the services we offer, and to offer services to you.
Photography on site
Please note that we take photographs across all of our establishments that may be used on social media and for marketing purposes. If you have any questions regarding this you can contact one of our management team via the contact details provided at the end of this document.
How we use information collected.
We collect personal information for the following purposes:
To process payments when an order or booking has been placed, or to carry out our obligations arising from any contracts entered into between you and us
To advertise our services, such as loyalty schemes or promotions, were you have consented to be contacted for such purposes.
To comply with compulsory or necessary legislation, or to notify you to any changes to our services.
We do not sell your data to any third parties. On occasion we are required to share data with third parties, such as booking agents, service providers or transport and tour providers, for a service requested by you.
Security and how we store your personal data
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. We will continue to revise our policies and implement additional security features as required.
Cloud based services such as web and email hosting or proprietary line of business software services may involve the transfer of data to countries outside of the European Economic Area (EEA). However no 3rd party is authorised to process your data for their own uses. By choosing to provide your data you agree to this transfer.
Sharing your information.
We may share personal data with our third-party service providers who provide services to us in the course of running our business activities. These service providers include, but are not limited to, website hosting, data analysis, payment processing, order fulfilment, information technology and related infrastructure provision, email delivery, auditing, accounting and other services.
We may also share your data with third parties if we are under a duty to disclose data to comply with any legal obligation, or to protect our rights, property, or safety of staff or customers.
Your personal data is held for as long as is deemed reasonably necessary for the purpose which we outlined in the schedule linked above or for any duration required by law and for statutory claims limitation periods where your personal data may be relevant to any possible liability we may have.
As an individual, under EU law you have certain rights to apply to us to provide information or make amendments to how we process data relating to you. These rights apply in certain circumstances and are set out below: –
1. The right to access data relating to you (‘access right’).
2. The right to rectify/correct data relating to you (‘right to rectification’).
3. The right to object to the processing of data relating to you (‘right to object’).
4. The right to restrict the processing of data relating to you (‘right to restriction’).
5. The right to erase/delete data relating to you (i.e. the “right to erasure”).
6. The right to ‘port’ certain data relating to you from one organisation to another (‘right to data portability’).
To find out what personal data we hold on you or to have your personal data updated, amended or removed from our database, please contact us at firstname.lastname@example.org
Changes to this policy
We reserve the right to change this Policy from time to time at our sole discretion. If we make any changes, we will post those changes here so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it. By continuing to use our site or our services or otherwise provide data after we post any such changes, you accept and agree to this Policy as modified.
Questions, comments, and requests regarding this Policy and the information we hold are welcome and should be addressed to us at email@example.com or by post to :
Inn House Ltd
12 Main Street
Telephone number: 02882 257575
Policy last updated May 2018.